COVID-19 has brought unprecedented changes for all and expectedly, to our business operations. As we excitedly welcome you back, we continue to prioritise the health and safety of our team and community; putting in place health and safety measures to mitigate the spread. This includes limiting the use of our space to priority services like banking and co-working.

In compliance with State regulations, our hours and a few other things have also been altered to serve you safely. Across board, we will continue adapting our service and leveraging technology to utilise new and exciting media to connect with you, fulfill your banking needs and fuel your coffee addiction.

While things may look and feel slightly different in-store, here is our promise: the distance will only be spatial. Our commitment to maintaining our excellence and warmth in service delivery remains unchanged. We will still go the extra mile toward serving you and creating new and positive experiences for you. Together, we will come into this new normal, and make it work.

In navigating these changes, we imagine you may have some concerns. To this, we have created a guide to answer some of your Frequently Asked Questions (FAQs), as they pertain to Café One and our services. We may not have captured every question nor anticipated every possible situation. Where the answer you seek is unavailable, please reach out to our team.

Hours

  1. Is Café One open? Our doors ****re-opened on June 24, 2020. Our team is happy to welcome you, and walk you through our new modus operandi in-store, and the array of products/services available to you digitally. The Café now offers priority to banking and (paid) co-working.
  2. Are there any changes to Café One's opening hours? Yes, indeed. We have optimised our business hours in compliance with the order from the Lagos State Government. To this, our store will be open: Monday to Friday: 8am to 5pm Saturday and Public Holiday: 10am to 5pm Sunday: Closed
  3. Will you still open on weekends and public holidays? For most of it, we will. However, on Sundays, we will be closed. On weekdays, you can catch us between 8am and 5pm and 10am to 5pm on Saturdays and Public Holidays.

Banking Uninterrupted

In-Branch Services

  1. Should I come to Café One to open a Sterling account? While we would love to see you in-store, you can open your account online using our virtual platform for different account types or a Non-Interest Banking account. Once done, please send your 10-digit account number to our team at [email protected]. We'll finish up the process, and ensure your account is hassle-free!
  2. What do I need to open a Sterling account? Opening a Sterling account is quick and easy. All you need is your BVN, a valid ID, a selfie, and your signature. If you are opening a Current account, you would also need 2 references. For a Corporate account, please visit this page.
  3. What banking services can I access without visiting Café One or a branch? Pretty much most of your transactions/needs including opening an account, requesting a (virtual) card, loans, investments, cheque deposits, transfers and more. The list is extensive!
  4. How do I check my account balance? You have a few options: Dial 8226# on your registered mobile number. Log into your OneBank (IOS or Android) or OnePay (IOS or Android) mobile app to check the balance on your account(s). Though we strongly discourage this, you can also check your balance using an Automated Teller Machine (ATM).
  5. I need my BVN, can you help with this? To get your BVN, dial 5650# on your registered mobile number and follow the prompt.